RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund only. Please see below for more information on a return policy

Returns

All returns must be postmarked within 30 days and the product must be in good condition.

Return Process

To return an item, please email customer service at info@proactive-planning.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, placed the item securely in its original packaging and include your proof of purchase, then mail your return to the following address

Proactive Planning
Attn: Returns
RMA# 

1712 Pioneer Ave Suite 7000 

Cheyenne, WY 82001

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:
p: 1 (877) 347-9342

e: info@proactive-planning.com