ROADSIDE ASSISTANCE

This number can be reached 24 hours a day, 7 days a week. We will arrange to dispatch a service truck to you while you are on the phone. You will be informed of the service provider’s NSD, driver’s name, phone number, confirmation number, and Estimated Time of Arrival.

When you call for dispatch service, be prepared to give the customer service representative the following:

• Your Name

• Producer Code: 31924 and Plan Code B1
• Location of the vehicle if known (street address, mile markers, etc.)
• Nature of the trouble (flat tire, won’t start, etc.)
• Phone number from where you are calling

Roadside Assistance

HOW IT WORKS 

1. We will contact the nearest participating towing provider and then tell you the estimated time of arrival. Most service providers require you or another authorized person to be with the vehicle in order to receive service (unless it is unsafe to do so). 

2. When the service truck arrives, present your membership card. The service provider may ask for your driver’s license for additional identification. 

3. After service is complete, please verify the information on the call slip provided by the service provider and sign it. Our provider will pay the service provider directly for covered dispatch charges.  

You will be responsible for paying the service provider for any charges not covered. Emergency roadside assistance is intended to assist members whose vehicles are disabled by providing a toll-free emergency dispatch service number to get help dispatched to them. Dispatch coverage for winching is limited to a 30-minute service call; any expenses incurred beyond a 30-minute dispatch call will be the responsibility of the member, payable directly to the service facility, and is not reimbursable. This service may not be used as a substitute for regular maintenance necessary to keep a vehicle in good condition. Excessive claims may result in non-renewal or cancellation of your membership benefit.

24 HOUR TOWING SERVICE 

Towing from the point of disablement will be provided to the destination of the member’s choice. If service is provided through the dispatch network, the vehicle will be towed up to 15 miles from the point of disablement. Any expenses incurred beyond the 15-mile limit will be the responsibility of the member, payable directly to their service provider, and are not reimbursable. In either case, service is limited to one tow or service call per disablement.  

24 HOUR EMERGENCY ROADSIDE ASSISTANCE 

Service is available to boost batteries while on the road.

24 HOUR EMERGENCY TIRE SERVICE 

A flat tire will be changed with your spare tire. If for any reason the spare is not usable, towing will be provided up to the benefit amount to the nearest repair facility.   

24 HOUR EMERGENCY DELIVERY 

A service truck will deliver emergency supplies of gasoline, water, oil, or other necessary supplies. The member-only pays for the cost of the supplies.   

24 HOUR EXTRICATION 

If a member’s vehicle is stuck in a ditch, mud, or snow, but is accessible from a normally traveled road, service will be given to tow or winch the vehicle.   

DISPATCH SERVICE 

Our towing network has relationships with over 45,000 independent service providers throughout the U.S. (including Alaska & Hawaii), Canada, Mexico, and Puerto Rico with coverage available in every zip code.   

ROADSIDE ASSISTANCE REIMBURSEMENT 

In some areas, there may not be an available service provider. In this case, our dispatcher will issue you an authorization number, and you will have to contact a facility on your own for emergency service.  

We will reimburse you up to $50 per disablement.

REIMBURSEMENT LIMITATIONS 

• Members may only use the reimbursement option if a participating facility is unavailable.  

• The authorization number is required to be eligible for reimbursement. 

• Winching reimbursement covers up to $50 in expenses. 

• State and local taxes are not covered. 

If NSD has issued an authorization number for prompt reimbursement of covered expenses, here is what you do: 

1. Call any service station garage or towing service of your choice.  

2. Obtain an itemized receipt for the service performed. 

3. Write your membership number and authorization number on the original receipt (not a photocopy) and send it within 60 days to:  

National Adjustment Bureau Claims Department

800 Yamato Road, Suite 100 

Boca Raton, FL 33431  

Claims that are postmarked more than 60 days after the date of service will not be honored.

LOCKOUT SERVICE AND REIMBURSEMENT 

If you lock your keys in the car or lose your keys, we will make arrangements for lockout service. Simply call the toll-free number on your membership application. If service in your area is unavailable, we will issue you an authorization number so that you can call the nearest locksmith and be reimbursed for the cost of up to $50. 

HOW TO OBTAIN YOUR REIMBURSEMENT  

1. Call customer service to obtain an authorization number. 

2. Call the locksmith of your choice. 

3. Obtain an itemized receipt for the service performed. Please write the authorization and membership number on the original paid receipt (not a photocopy) and send it within 60 days to: 

National Adjustment Bureau Claims Department 

800 Yamato Road, Suite 100 

Boca Raton, FL 33431   

Please note 

• The cost of making replacement keys or lock repair is not covered. 

• Claims that are postmarked more than 60 days after the service date will not be honored.